Notice the last post I did, sending a letter of complaint like I said I would? Well, I sent it to Tropicana on Friday, and they replied on Saturday, making me feel like a total jerk for ever complaining. Here, see for your self:

AJ:
Thank you for sharing your opinion about Trop50 and its packaging. We’ve sent a coupon (good for any Tropicana product) via US Mail to replace your purchase of Trop50 which was picked up accidentally; it should arrive in about a week. We’ve also shared your comments with our product development and marketing teams.
Your feedback is very important to us and we appreciate the opportunity to address the concerns in your email.
First, we’d like you to know that presently, the only way to remove sugar and calories from orange juice is to replace part of the juice with water (which is why Trop50 is only 42% juice). We add a proprietary blend of natural flavorings and PureVia to make Trop50 taste as close to regular orange juice as possible.
We understand taste preferences vary among our consumers and hope response to Trop50 will be favorable from those who would not otherwise be able to enjoy orange juice (such as our diabetic consumers and others who must follow diets with calorie and sugar restrictions).
Secondly, many other loyal Tropicana consumers like yourself told us that you missed “your Tropicana” packaging. Therefore we have decided to return to the iconic original packaging featuring the orange and straw. However,
Trop50 will remain in the new package, with the glass of juice on the front. This is the only variety of Tropicana which will remain in the new packaging and should make it stand out from our other products on the shelves.
Also, Trop50 is the only Tropicana product that comes in a 59oz carton– which is taller and thinner than the standard 64oz cartons used for our other Pure Premium varieties (and other chilled beverages).
Thank you again for giving us the chance to respond to your concerns, AJ. Hopefully we’ve done so in a way that satisfies and allows us to keep you as a valued Tropicana consumer. After all, we know you have a choice of brands and always appreciate your choosing ours.

That, my dear reader, is true customer support. So on this fine Sunday evening, I compel you to go and rush to your nearest store to buy a jug of OJ and just chug it. Please.

My letter to the Tropicana Juice company:

To begin, I’d like to compliment you on your consistent quality of delicious juices. Your brand has consistently provided quality products, until recently, when I accidentally picked up a carton of Trop50. Being an orange juice addict myself, I was very disappointed to find that the person who picks up the groceries in our house accidentally picked up a carton of this new type of juice. In my humble opinion, the removal of sugar from something that naturally contains sugar is rather silly, but then, to make up for the loss in sweetness with the use of an natural foreign sweetener is just outrageous. I understand that this could be a potential market for you, and being unaware of the success of this product, I do not anticipate you making many changes to this product, if any at all. However, I have been wondering what it is that compelled you to package the Trop50 with the same exact container/colour scheme as your original orange juice product. I strongly feel that you should make a slight modification to this, as to prevent a mistake in purchasing by another unsuspecting victim. Thank you very much for your time and attention to my opinion.
-AJ

JUSTICE SHALL PREVAIL!

I would like to come out to you all. I, AJ, am an addict. Yes, I have an addiction. It isn’t to liquor, or drugs, no no… it is orange juice. I drink OJ like one might drink water, breathe, or blink: without thinking. Yes, I go through about 2 cartons a week, and when anyone else tries to get it from me, I cry. I HAVE A PROBLEM!!!
Apparently, someone has been trying to break my addiction, because recently, the one who does our shopping in our house, purchased an abnormally long carton of OJ. As it turns out, the reason it was so strange and long was due to the different type of OJ. Not just a small difference, like the amount of pulp, but a GIANT difference: they took out 50% of the sugar!! How dare you Tropicana ruin the name of OJ by using faux-gar (fake sugar)?? Did some demon send you a pay off? You think you can get away with this just as fresca did with the whole “this is not a diet drink thing”? Oh sure, no artificial sweeteners, but no flavor, sweetness, or juice
So it it I who must ask you: what madman purchases this consciously? Must we civil men and women live amongst those who commit such sins to the juice god? How can an evil such as this not have been made into a straight-to-dvd movie involving some sort of giant snake or Disney princess? It is an atrocity when such things go unnoticed by Hollywood.
Thankfully, most realize this evil and don’t look at the Tropicana50, for fear of burning to ashes. Justdo a google image searchfor it and see that you find but two pictures.

It is now that I must retire due to my fever from the anger brought up because of this OJ. But before I do, I will write a letter of complaint to those who soil the good name of orange juice. It shall be answered, and I shall post it on itsalloso.